Shipping & Returns

grooveactive products are fulfilled through two partners depending on the item: Tapstitch for apparel and Printify for stickers.

Shipping

Both Tapstitch (apparel) and Printify (stickers) use automatic shipping profiles, meaning shipping rates are calculated at checkout based on your location relative to the nearest supplier.

Delivery times and costs will differ depending on where you are in the world. You'll see your exact shipping rate before completing your purchase.

If your order contains both apparel and stickers, please note that shipping for each will be calculated separately at checkout as they are fulfilled by different partners.

Apparel Returns

Tapstitch

How to Start a Return

Please reach out to Tapstitch at support@tapstitch.com after receiving your order.

Include in your email:

  • Your order number
  • Photos of the issue, where relevant

What Happens Next

Tapstitch aims to process all requests within 7 working days.

If approved, Tapstitch's customer service team will provide the correct return address and instructions. Returns sent without prior confirmation may not be accepted.

Returned Items

  • All returned items must be unused, unworn, and unwashed.
  • Worn, stained, damaged, or altered items will not be accepted.
  • Return shipping costs are at your own expense — freight-to-collect (FTC) is not available.

Refunds

If confirmed, Tapstitch will return the money to the account used to pay for the order, in the currency it was originally charged.

Non-Returnable Items

The following cannot be returned:

  • Tights, underwear, pajamas, swimsuits, socks, and masks (for hygiene reasons)
  • Sample items
  • Deliberately damaged items
  • Items accurately printed according to designs or tech packs that the purchaser decides are not what they intended or no longer want
  • Items delayed due to incorrect information provided (e.g. wrong phone number or shipping address)

Sticker Returns

Printify

Printify is a print-on-demand company — all sticker products are unique and produced only once ordered. Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in the case of a damaged product or manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch using the "Submit issue" form and provide a clear photo showing the issue. There is no need to return the damaged product.